Your company's communication system is a crucial aspect of your customer service and operational success. Remember that if a customer can't get in touch with your business easily, they are likely to move on to a competitor. With so much business transitioning to contactless and remote operation, you need a communication system that will change with you. Here's a look at what you need to know about the advantages of opting for cloud-based telecommunications for your company.
Lower Capital Investment
When you choose a cloud-based communications system for your business, you'll be saving your company significantly in the capital investment required for that infrastructure. Cloud-based telecommunications will require far less in the way of hardware, which means less capital investment to get the system established. This saves you money in the long run, improving your company's profitability.
Greater Security In Emergencies
A communications system that's hard-wired into your local telecom company's infrastructure is one that's at risk of failure in the event of an emergency, inclement weather, or other infrastructure problem. However, when you have a cloud-based telecommunications system, the bulk of your infrastructure is remote, and there are sufficient redundancies in the system to help reduce system failures and outages. As a result, your customers and employees will be able to get in touch when it's needed most, even during emergencies.
Increased Freedom Of Operations
Hard-wired telecommunications systems are locally accessible, but have their limits. They can only be used in the location where they are installed. That's one of the greatest things about cloud-based telecommunications. They are wireless, transportable systems. You can make and receive business calls on your company's phone line even when you are out in the field on a service call or just at the store getting groceries. You don't have to be tethered to the office, nor do you have to sacrifice accessibility to have time at home.
Adding phone lines and hardware for direct-wired phone systems can be an involved process, especially if they require new jacks and other equipment to be installed. This can take time and cost money, and you may need to have a technician free a line and program it for every new hire, which gets costly.
With cloud-based services, your phone service is as easy to change as your local account profile online. You can adjust your line accessibility, the number of phone lines, and even configure different voice mail, call forwarding, and automatic response settings. All of this is typically accessible from an online dashboard that you can access from anywhere with internet connectivity.
For more information, contact a company like American Telcom Inc.